Refund policy

At Zebzco, we carefully inspect and pack every product before dispatch. Please read this policy carefully before placing your order.

1. Refund Eligibility

Refunds are provided only if the product is damaged before reaching the customer or is damaged during the shipping/delivery process.

To be eligible for a refund, the damage must be reported with valid supporting evidence as described below.

2. Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for any claim related to:

Damaged products
Defective products received
Incorrect products received
Missing products or items

The unboxing video must:

Start before opening the package
Clearly show the package and shipping label
Show the complete opening process
Clearly show the product after opening
Be recorded continuously without any pause, cuts, edits, or interruptions

⚠️ Without a complete continuous unboxing video, the product will not be eligible for a refund claim.

We strongly recommend that customers start recording before opening the sealed package and continue recording until the complete product has been inspected.

3. No Returns, Exchanges or Replacements for Change of Mind

We do not accept returns, exchanges, replacements, or refunds for reasons including:

Change of mind
Personal preference
Customer no longer wants the product
Incorrect product selection by the customer
Dislike of the product after delivery
Colour or design preference changes

Please carefully review the product images, description, and details before placing your order.

4. How to Report a Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number
The complete continuous unboxing video
Clear photos of the damaged product
A brief description of the issue

Our team will review the evidence and determine whether the claim is eligible for a refund.

5. Refund Process

Once your claim is reviewed and approved, the refund will be processed through the appropriate payment method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

Zebzco reserves the right to reject refund claims where sufficient evidence is not provided or where the damage appears to have occurred after delivery.